Have you become your older relative’s full time health coordinator on top of your actual full-time job?
Are you managing the health care of a parent, an aunt or uncle, or ageing family friend?
You’re not unusual. 73% of working carers are doing it on top of a full-time job, averaging 31.7 hours of unpaid care a week. A second job nobody planned for.
What is myAgency?
myAgency is one shared record for your older loved one's health care, seeded by their care provider at the first care plan meeting and yours from there. Every conversation with their provider is captured and turned into a clear summary. You add what happens everywhere else, their GP and their specialists, so there’s one source of truth across all of them. Your loved one stays the subject but you own it, so it isn’t just another portal.
The old model means taking the notes, chasing the summaries and holding it all in your head. myAgency does that part for you. Every conversation with their care provider is captured and turned into a clear summary, automatically. You add whatever happens everywhere else, their GP and their specialists and it all lives in one place that the whole family can see. Less admin, more actual health management.
What makes it special?
The hardest part isn't the admin, it's holding it all in your head. myAgency carries the whole record, so you can just ask. In plain language, any time, the way you'd ask someone who was in the room with you.
What did the rheumatologist actually say last week?
Dr Patel reviewed your mum's hands and her latest bloods. She's lifting the methotrexate to 15mg weekly and wants repeat bloods in four weeks. I've added the new dose to her medications and booked the test into the calendar for 18 March.
It answers like a person, then it acts. No scrolling through notes, no reconstructing a conversation from three weeks ago. You ask, it knows.
The exchange is illustrative.
What you get.
This is Nat.
She's holding her own family together while keeping her mum's care from falling apart. And the system wasn't built for either job.
Nat works full time. She has kids at home who still need her. And somewhere in the last year, without anyone asking and without any training, she became her mum's healthcare coordinator too. The GP, the cardiologist, the physio, the pharmacist, the home care provider. She tracks all of it. She chases the referrals. She tries to remember what was said in an appointment she sat through three weeks ago while her own day was already full.
She is one of almost 6 in 10 Australians who are caring for someone now or will be within the decade. Most of them, like her, are doing it while working and raising children. She loves her mum and she loves her kids, and she is quietly terrified that she cannot be everything to everyone for much longer.
She carries it all in her head. And she knows exactly what that means: if she gets sick, everything falls over.
What she wants and needs
"Relentless and never ending. Everything is running at the moment but it's on a knife point. If I get sick, it would all fall over."
Why now
Carers are more stretched than ever: an ageing population, shorter hospital stays and fragmented care mean families shoulder an increasing administration burden. At the same time, widespread smartphone adoption and advances in AI make automated capture and summarisation possible. The moment is here to move from memory to a shared, usable record. And from late 2025, Support at Home makes the first care plan meeting a fixed point in every package, the natural moment to start the record.
Why us
We build tools with clinicians and carers in mind: secure, shared records that capture conversations, turn them into clear summaries and make plans shareable. Our product reduces admin, connects teams, and keeps families aligned — so care can be managed without relying on one person's memory.
Pip Stocks
Co Founder
Marketer, customer experience and brand strategist. Scaled first business and created a second VC-backed SaaS venture. Startup coach at RMIT Activator and Monash Generator.
Trevor Brunton
Co Founder
20+ years experience in technical product management and business development. Lived experience as a carer for a child with chronic illness.
Two ways in.
If you are a care provider and want to pilot.
If you are a carer with an ageing relative.